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Transition Manager-Global
Category: Computing
  • Your pay will be discussed at your interview

Job code: lhw-e0-90675081

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  400 Views, 0 Applications  
Transition Manager-Global

Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what's at the heart of work - and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe - in more than 160 countries - our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.

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o Responsible for ensuring that client solutions are implemented and the service solution that a client has bought is successfully transitioned and handed over to live service delivery. Key Performance Indicator (KPIs) include 'time to revenue' and 'service availability'.

o Role is accountable for delivering all elements of total service transition project to required timeframes, quality and budget. Role supports the pursuit of new business crafting transition and transformation plans as part of the proposal. Role is expected to achieve project Service Level Agreement (SLA) as defined by the Statement of Work (SOW).



o Develops departmental plans, including business, production and/or organizational priorities

o Interprets internal or external business issues and recommends solutions/best practices

o Decisions are guided by resource availability and functional objectives

o Primarily domestic accountability; may include some international accountability

Primary Responsibilities:

o Acts as a business leader accountable for financial success and client satisfaction throughout the transition program.

o Adhere to service implementation and delivery best practice, reviews and processes in line with Service Delivery governance guidance.

o Defines and ensures appropriate resources to form delivery team for new service contracts. Work in partnership with pre-sales teams and service delivery teams.

o Develops and owns transition communication plan to ensure consistent understanding of transition progress vs. plan with all key stakeholders.

o Provides a focus on Service Level Agreement (SLA) definition and customer satisfaction. Ensures information systems and structures to achieve SLA are in place.

o Provides expert problem management support to difficult implementation issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit

o Provides transition leadership and support for new business opportunities in pre-sales phases on large, complex and global deals at customer meetings, presentations, etc.

o Works closely with the bid/project, 3rd party and service delivery teams throughout the new business lifecycle and owning the project related issues associated with the introduction of the service until the formal point of handover to the Service Delivery team(s).

Candidate Education:

Minimum Bachelor's Degree

Preferred Master's Degree MBA

Candidate Background:

Minimum Ability to identify, quantify and articulate risk.

Minimum Demonstrable ability to lead and deliver strategically important projects through to completion

Minimum Demonstrate the ability to communicate clearly and effectively with a wide variety of internal and external people, both in formal and informal circumstances, and where necessary to gain their agreement and acceptance

Minimum Demonstrated experience instituting change management with clients.

Minimum Evidence of considerable experience managing virtual teams of highly skilled project and/or transition managers and developing team's skills to agreed standards

Minimum Experience in managing customer relationships at executive levels

Minimum Experience of managing large scale and complex projects.

Minimum Must have intermediate to advanced skills with Microsoft office suite (Word, Excel, Access, Outlook & PowerPoint)

Minimum Successful track record of developing business case proposals and successfully transitioning large scale, multi-location or global deals to required scope, quality, timescale and budget.

_Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking._

**Title:** *Transition Manager-Global*

**Location:** *New York-Virtual- NY*

**Requisition ID:** *18002527*

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